Orlando International Airport (MCO) claims to be the first U.S. airport to welcome travelers from visa waiver countries with innovative biometric kiosks to expedite the arrival experience. These self-service kiosks are now operational and processing international passengers who have Electronic System for Travel Authorization (ESTA) approval prior to travel.
The passenger-friendly kiosks enable travellers from arriving international flights to complete their Customs Declaration Form on touch-screens, have passports read and fingerprints and facial images captured.
The innovative system adopts a “land, touch, go” concept that enhances the arrival experience.
“This continues our Board and staff’s commitment to positioning Orlando International as a world-class airport in customer service,” says Frank Kruppenbacher, Chairman of the Greater Orlando Aviation Authority. “Reducing the times for arrival processing enhances the customer’s Orlando experience and makes Orlando an even more attractive global destination.”
“This has been a collaborative effort with Customs and Border Protection (CBP), SITA and Vision-Box,” says Phil Brown, Executive Director of the Greater Orlando Aviation Authority. “It introduces innovative technologies to meet a real world need.”
International traffic increased 4.9% for the rolling 12 months. Orlando has non-stop international service to 34 destinations.
Facts & Figures
- Project: Automated Passport Control Systems
- Location: Orlando Int’l Airport
- Cost: $500,000
- Funding: Airport Research & Development
- System Design & Manufacture: SITA / Vision-Box
- Components: 10 Free-Standing Kiosks
- Size: 300 mm long, 300 mm wide, 1,900 mm tall
- Weight: Up to 150 Kg
- Administration & Mgmt: U.S. Customs & Border Protection